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HELUNIVA · CUSTOMER CARE
A thoughtful touch.
Whenever you need us.
Welcome to heluniva. We’re here to help you feel informed and supported, from discovering your next beauty essential to receiving your order.
heluniva is operated by Hangzhou Junxi Technology Co., Ltd. We believe attentive customer care begins with clear information and helpful communication throughout your shopping experience.
Have a question about a product, an order, shipping, a return, or a refund? Get in touch using the details below, and our customer support team will help you with your inquiry.
A LITTLE GUIDANCE
Before you write ✨
You may find helpful answers in our FAQ, including information about orders, payments, shipping, returns, and refunds. If you need further assistance, we’re here to help.
For an order-related inquiry, please include your order number and a brief description of your question so we can better understand how to assist you. Please do not send payment card details or passwords by email.
LET’S CONNECT
Contact information ✉️
Brand Name
heluniva
Legal Company Name
Hangzhou Junxi Technology Co., Ltd.
Customer Support Email
service@heluniva.com
Business Address
Room 118, Tourism Reception Service Center,
No. 95, Hejia Village, Yaoshan Township,
Chun’an County, Hangzhou, Zhejiang, China
Thank you for choosing heluniva.
We value your trust and are committed to clear communication, attentive support, and a reliable shopping experience.